// Construction & Mining
ICP Miami
Custom ERP, E-commerce & Business Platform for Heavy Equipment
Built a complete digital operations platform for ICP Miami — a heavy equipment parts supplier and factory-certified repair center serving construction and mining industries across Miami, Panama, and Mexico. Replaced QuickBooks with a custom ERP syncing inventory across three locations, launched an e-commerce parts marketplace with client-specific pricing, and built a modern business website to drive inbound leads.
100%
Digital Order Management
3
Locations Synced in Real-time
Self-service
Customer Quoting & Ordering
SEO
Optimized Parts Pages
// The problem · 6 pain points
The Challenge
ICP Miami was running their entire heavy equipment parts operation on QuickBooks — which couldn't handle multi-location inventory across Miami, Panama, and Mexico, complex B2B pricing, backorder management, or vendor coordination. Sales reps spent hours on the phone quoting prices, customers had no self-service options, and the business had no online presence to attract new clients.
QuickBooks couldn't do three locations
QuickBooks couldn't manage multi-location inventory across Miami, Panama, and Mexico warehouses
Every order step was manual
No system for estimates, sales orders, item receipts, backorders, purchase orders, or vendor management — everything was manual
Reps stuck quoting by phone
Sales staff spent significant time on routine part lookups and price quoting for repeat customers
No self-service ordering
Customers had no self-service way to browse parts, check availability, or place orders online
Manual follow-up on every order
No notifications or automated workflows — staff had to manually follow up on every order stage
Outdated web presence
Outdated web presence that didn't reflect their 12+ years of factory-certified expertise with brands like Genie, Tadano, Terex, and Mecalac
// How it works
How It Works
QuickBooks couldn't handle multi-location operations. We replaced it with a custom ERP, e-commerce marketplace, and automated notifications.
Custom ERP (replaced QuickBooks)
The full order lifecycle in one system
Estimates
Quotes built from live pricing and stock
Sales Orders
Approved quotes convert to orders in one step
Purchase Orders
Vendor POs raised from demand and backorders
Item Receipts
Received goods update stock on arrival
Invoicing
Invoices generated from fulfilled orders
Backorder Tracking
Open backorders tracked until every line ships
Vendor Management
Vendor records, bills, and coordination in one place
Auto Notifications
Alerts at every order stage — no manual follow-ups
- 01
Estimates
Quotes built from live pricing and stock
- 02
Sales Orders
Approved quotes convert to orders in one step
- 03
Purchase Orders
Vendor POs raised from demand and backorders
- 04
Item Receipts
Received goods update stock on arrival
- 05
Invoicing
Invoices generated from fulfilled orders
- 06
Backorder Tracking
Open backorders tracked until every line ships
- 07
Vendor Management
Vendor records, bills, and coordination in one place
- 08
Auto Notifications
Alerts at every order stage — no manual follow-ups
E-commerce Marketplace
Self-service parts ordering with client-specific pricing
Client-Specific Pricing
Each customer sees their own discount percentage
Self-Service Quoting
Customers quote and order without calling a rep
Vendor Product Feeds
Vendor catalogs flow into the marketplace automatically
SEO Parts Pages
A page per part, built to rank in search
- 01
Client-Specific Pricing
Each customer sees their own discount percentage
- 02
Self-Service Quoting
Customers quote and order without calling a rep
- 03
Vendor Product Feeds
Vendor catalogs flow into the marketplace automatically
- 04
SEO Parts Pages
A page per part, built to rank in search
Multi-Location Sync
One inventory across Miami, Panama, and Mexico
Miami Warehouse
Headquarters stock, synced in real time
Real-time Inventory Sync
Stock levels reconcile across all three locations
Panama Warehouse
Panama stock visible to every location
Mexico Warehouse
Mexico stock visible to every location
- 01
Miami Warehouse
Headquarters stock, synced in real time
- 02
Real-time Inventory Sync
Stock levels reconcile across all three locations
- 03
Panama Warehouse
Panama stock visible to every location
- 04
Mexico Warehouse
Mexico stock visible to every location
// What we built
Our Solution
Custom ERP System
Replaced QuickBooks with a purpose-built ERP handling the full order lifecycle — estimates, sales orders, purchase orders, item receipts, invoicing, and backorder tracking. Real-time inventory sync across Miami, Panama, and Mexico locations with automated stock alerts and vendor management. A first custom backoffice (2021–2023) proved the workflow; today the operation runs on 27ERP, the multi-tenant platform 27nodes builds and operates.
E-commerce Parts Marketplace
Built an online parts marketplace with client-specific discount percentages, self-service quoting that frees up sales reps, and vendor product feeds with SEO-optimized pages for every part — driving organic search traffic and new customer acquisition.
Automated Notifications & Workflows
Implemented automated notifications at every order stage — from quote approval to shipment — eliminating manual follow-ups and ensuring no orders fall through the cracks.
Professional Business Website
Built a modern website showcasing their services, brand partnerships, and multi-location operations with clear CTAs driving parts inquiries and service requests.
// In their words
“The automation and reporting 27nodes built completely changed how I run the business. I used to spend my days buried in order details and inventory spreadsheets — now I have real-time dashboards that give me the full picture instantly. I can focus on landing larger deals and growing the company instead of worrying about the day-to-day operations.”
Flavio T.
Owner · ICP Miami
// Technologies used
Built With
// Boca Raton, FL → nationwide
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